I regret buying online from www.oldkhaki.co.za

I made an Online Order OK***7 and got a T-Shirt instead of a Pul*****. It is apparent that this was done deliberately knowing it will be hell for me to get an exchange of the item. I went to nearest store as per Policy on the delivery note the incompetence I got from OldKhaki Centurion by lady called Emily is just unacceptable.I went to Old Khaki Atterbury, Menlyn and Brooklyn but yet no 1 of the stores is willing to comply to your Policy. I called ***!and no one answers my calls.Why do you even bother to sell items online of you not willing to deliver what customers paid for.Why do even none of your Stores willing to exchange items bought online. Are profits more important than good customer service .Is it just to rip us off our hard earned money.