1 reviews | Active since Jan 2012
Horrible service
If I could give a minus 10 I would. I made a post on 27 Aug - I went to your Old Khaki store in Cape Gate last week and they did not have the size top I was looking for. The store arranged with your Willowbridge branch to keep a S & M aside for me. When I arrived at the Willowbridge store (Friday 21 August), they only had a Medium in stock. They then offered to get a small delivered via Pargo to the store and I paid for the top. I got confirmation yesterday the top was there and when I arrived the sales guy offered to open the parcel in front of me. The top they sent was a Medium again. So I wasted going to Old Khaki on 2 occasions for a top that was not there. Even on the slip it showed that I ordered a small. I was so annoyed that I asked for a refund and you lost out on a sale. So..... 10 September - I loved the top so much that i bought a small online and it was too big. Tygervalley branch arranged for a XS and said it would take 5-7 working days to get to me. I got a sms this morning to say it arrived at the shop - I was so impressed, because I only waited 2 days and the service was amazing I though...... BIG MISTAKE. I got to the shop to collect my parcel and when I opened it ot was a flippen S again. So I have now wasted my time, money and petrol on 5 occations, to get the right size topThis is an absolute joke and your service is shocking. You have just losr a very loyal client. Times a d tough and in the rconomy of today you would think shops like Old Khaki would step up their service.
Thanks for getting in touch and for bringing this to our attention.
We're really sorry about the uncool experience.
There's a systematic error with the sizing which should have been addressed, we'll look into it and reach out to you soon.
Regards
Old Khaki
Thanks for getting in touch and for bringing this to our attention.
We're really sorry about the uncool experience.
There's a systematic error with the sizing which should have been addressed, we'll look into it and reach out to you soon.
Regards
Old Khaki
