LT
Lize T

1 reviews | Active since Jan 2012

10 Sept 2020, 17:06

Horrible service

If I could give a minus 10 I would. I made a post on 27 Aug - I went to your Old Khaki store in Cape Gate last week and they did not have the size top I was looking for. The store arranged with your Willowbridge branch to keep a S & M aside for me. When I arrived at the Willowbridge store (Friday 21 August), they only had a Medium in stock. They then offered to get a small delivered via Pargo to the store and I paid for the top. I got confirmation yesterday the top was there and when I arrived the sales guy offered to open the parcel in front of me. The top they sent was a Medium again. So I wasted going to Old Khaki on 2 occasions for a top that was not there. Even on the slip it showed that I ordered a small. I was so annoyed that I asked for a refund and you lost out on a sale. So..... 10 September - I loved the top so much that i bought a small online and it was too big. Tygervalley branch arranged for a XS and said it would take 5-7 working days to get to me. I got a sms this morning to say it arrived at the shop - I was so impressed, because I only waited 2 days and the service was amazing I though...... BIG MISTAKE. I got to the shop to collect my parcel and when I opened it ot was a flippen S again. So I have now wasted my time, money and petrol on 5 occations, to get the right size topThis is an absolute joke and your service is shocking. You have just losr a very loyal client. Times a d tough and in the rconomy of today you would think shops like Old Khaki would step up their service.

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Replies (1)
Old Khaki
Old Khaki's reply11 Sept 2020, 08:49
Official
 Hi Lize

Thanks for getting in touch and for bringing this to our attention.

We're really sorry about the uncool experience. 

There's a systematic error with the sizing which should have been addressed, we'll look into it and reach out to you soon. 

Regards
Old Khaki