HORRIBLE SERVICE

I have ordered a dress on the Black Friday sale that I wanted deliverer to the Brooklyn Mall branch. There is no indication of how long it takes, but surely, if it is going to a branch it should not take very long. On Monday I enquired how long it wil take as I need it before 1 December 2023 as it's for my Babyshower. I only received a standard response from Customer Care on Wednesday by a lady by the name of Waadi-ah and I once again stated that I urgently required delivery. I asked her where the dress is coming from, but received no response. She passed me off to another lady by the name of Leeanne who also did not assist. It is very disappointing as I don't have a dress to wear for my Babyshower now. I would like to be refunded.