JJ
Jeanne J
1 reviews | Active since Jun 2010
21 Aug 2015, 13:10
HORRIBLE
Where can I even start? Ordered items and paid extra for fast shipping. Parcel had not arrived after 4 days. No correspondence received. Only after the fact I got an email to say they are out of stock (incidentally, this is the 2nd time and order is cancelled due to stock shortages) Now I have been waiting for my refund. I can't get hold of them on email (sent 6 emails) nor do they reply to my FaceBook messages.<br> <br> I am EXTREMELY frustrated.
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Old Khaki's replyOfficial
24 Aug 2015, 17:55Hello jeannej,
Hi Jeannej,
We are terribly sorry for this frustrating experience you have had with us. We are working through a few system and operational challenges that have affected our output and service levels at the online store, and we are so sorry that you have been affected. Unfortunately this has affected our customer service area and we are struggling to get back to customers timeously.
We do not ever want to let our customers down, and we know that we have really disappointed you.
Please note your refund was actioned on Friday 21st. Payment clearance can take a maximum of 7 working days to clear- this is dependent on banks.
Again, we are so sorry for this disappointment and the terrible service and delayed feedback on this.
Kind Regards,
The Old Khaki Team
Hi Jeannej,
We are terribly sorry for this frustrating experience you have had with us. We are working through a few system and operational challenges that have affected our output and service levels at the online store, and we are so sorry that you have been affected. Unfortunately this has affected our customer service area and we are struggling to get back to customers timeously.
We do not ever want to let our customers down, and we know that we have really disappointed you.
Please note your refund was actioned on Friday 21st. Payment clearance can take a maximum of 7 working days to clear- this is dependent on banks.
Again, we are so sorry for this disappointment and the terrible service and delayed feedback on this.
Kind Regards,
The Old Khaki Team
Old Khaki's reply24 Aug 2015, 17:55
Official
Hello jeannej,
Hi Jeannej,
We are terribly sorry for this frustrating experience you have had with us. We are working through a few system and operational challenges that have affected our output and service levels at the online store, and we are so sorry that you have been affected. Unfortunately this has affected our customer service area and we are struggling to get back to customers timeously.
We do not ever want to let our customers down, and we know that we have really disappointed you.
Please note your refund was actioned on Friday 21st. Payment clearance can take a maximum of 7 working days to clear- this is dependent on banks.
Again, we are so sorry for this disappointment and the terrible service and delayed feedback on this.
Kind Regards,
The Old Khaki Team
Hi Jeannej,
We are terribly sorry for this frustrating experience you have had with us. We are working through a few system and operational challenges that have affected our output and service levels at the online store, and we are so sorry that you have been affected. Unfortunately this has affected our customer service area and we are struggling to get back to customers timeously.
We do not ever want to let our customers down, and we know that we have really disappointed you.
Please note your refund was actioned on Friday 21st. Payment clearance can take a maximum of 7 working days to clear- this is dependent on banks.
Again, we are so sorry for this disappointment and the terrible service and delayed feedback on this.
Kind Regards,
The Old Khaki Team