1 reviews | Active since Jul 2018
Gift card system down
Today for a 2nd time I tried to use a gift card purchased from a store a while back and for the 2nd time I was told I am unable to use it as the system is down. Find it a disgrace how a well known brand like Old Khaki is quick to sell you gift cards, but often their systems are down when you try to use it
Good day Vonxilix,
Our sincere apologies for the disappointing experience that you have had.
As the Old Khaki Team, we take pride in our brand and we always ensure that our customers are fully satisfied with the service which we provide. Therefore, it saddens us to hear that you have had a rather disappointing experience.
Kindly be advised that your complaint has been escalated to the relevant manager who will be in touch with you as soon as possible..
Thank you for your patience.
Regards,
Old Khaki
Best regards,
Good day Vonxilix,
Our sincere apologies for the disappointing experience that you have had.
As the Old Khaki Team, we take pride in our brand and we always ensure that our customers are fully satisfied with the service which we provide. Therefore, it saddens us to hear that you have had a rather disappointing experience.
Kindly be advised that your complaint has been escalated to the relevant manager who will be in touch with you as soon as possible..
Thank you for your patience.
Regards,
Old Khaki
Best regards,