1 reviews | Active since Apr 2019
Expedited Shipping FAIL
I ordered from Old Khaki for an event and paid for Expedited shipping to ensure I would have my items well in time. Based on the delivery policy on the website which states that Expedited shipping starts from the day after the purchase. Meaning Tuesday it would be in progress and Friday (though late) in my hands. I have a short noticed themed event to attend and the clothes were for that event. I am very upset as I had called to add to my address as I forgot my complex and unit number and the consultant assured me that it would be there and that was Monday already. I have called the contact centre on Thursday and assured delivery would be today. Friday morning I was called and meant to get a follow up and nothing. Now I am informed that the delivery will happen on Monday by the courier company. Thanks Old Khaki! So now I must go make additional plans and expenses on clothes elsewhere for my event because no one can tell me what is actually going on. Not only have you charged me for a service that you can't fulfil but **** to me as well when I contacted the call centre. I would be more understanding if I was told straight up that there was a delay but that isnt the case. I hate having to complain about companies and terrible service but this is disgusting and should be sent to the Consumer Complaints Commission as you are advertising a service you cannot deliver and taking money for it. Absolutely shocking and disgusted!
Thanks for getting in touch, we are so sorry to read about your uncool experience with us.
We'll get a Liaison to reach out to you soon.
Regards
Old Khaki
Thanks for getting in touch, we are so sorry to read about your uncool experience with us.
We'll get a Liaison to reach out to you soon.
Regards
Old Khaki
