LC
Lewis C

1 reviews | Active since Apr 2012

04 Aug 2015, 08:40

Excellent Shopping Experience at Old Khaki!

A few weeks ago, I saw a very nice looking item on the Old Khaki website which turned out to be out of stock online. I visited a few of their shops & still couldn't find it. Finally, I called the Clearwater shop & spoke to Belina who promised to check availability with their other branches & then revert back to me. Having received similar promises from someone else at a different branch who had then not delivered, I did not really expect any feedback.<br> To my pleasant surprise, Belina called me the next day to say that she had found the item & would have it delivered to her shop. She even got 2 different sizes for me as I wasn't sure of my size. When the items arrived, I went through to the shop but didn't get a chance to thank Belina as she had already left for the day. <br> Nowadays such excellent service appears to not only be extinct, but it's seldom acknowledged, complimented or rewarded. It's with this in mind that I decided to share this wonderful shopping experience due to Belina's pleasant attitude & commitment to her work. To the Old Khaki management, you have a real customer service extraordinaire in Belina - keep her.<br> Once again, thanks to Belina & the Clearwater team!

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Replies (1)
Old Khaki
Old Khaki's reply05 Aug 2015, 07:56
Official
Hello elcee,

Wow, that is so wonderful to hear. We would like to delivery excellent customer service in all our stores to every customer that walks into our stores. We are so happy to hear that Belina has been able to turn your situation around and have you leave the store a happy customer.
Thank you so much for giving us this feedback Elcee, we will be sure to let Belina and all the relevant managers know what a good experience you have had in store.

Kind regards
The Old Khaki Team