LT
Lize T

1 reviews | Active since Jan 2012

27 Aug 2020, 11:20

Disappointed

I went to your Old Khaki store in Cape Gate last week and they did not have the size top I was looking for. The store arranged with your Willowbridge branch to keep a S & M aside for me. When I arrived at the Willowbridge store (Friday 21 August), they only had a Medium in stock. They then offered to get a small delivered via Pargo to the store and I paid for the top. I got confirmation yesterday the top was there and when I arrived the sales guy offered to open the parcel in front of me. The top they sent was a Medium again. So I wasted going to Old Khaki on 2 occasions for a top that was not there. Even on the slip it showed that I ordered a small. I was so annoyed that I asked for a refund and you lost out on a sale.

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Replies (1)
Old Khaki
Old Khaki's reply27 Aug 2020, 11:40
Official
Hi Lize

Thanks for getting in touch and for bringing this to our attention.

We're really sorry about the uncool experience. We'll reach out to you soon. 

Regards
Old Khaki