SH
Sheldon H

1 reviews | Active since Aug 2014

12 Mar 2022, 16:23

Complaint for the Old Khaki Atterbury Value Mart Store

I visited the Old Khaki branch at the Atterbury Value Mart Store today to purchase a 2 x pack of Tee's that I saw online so decided to visit the store there and it was the biggest mistake of my life visiting this branch. The sales women then was absolutely rude with zero respect for its customers.

I was there today on the 12th March 2022 at around 14:00 - I didn't get the name as I was already furious but she was wearing a yellow top and also wears glasses.

Anycase the manner in which she apporached me was unprofessional and you can see she has no people skills. I was not allowed to open and feel the t-shirt in the 2 x pack box and was rudely told that this is underwear but clearly she was f@cking blind cause its called "TEE" for a reason and not a "VEST or UNDERWEAR". Long story short I was approached and was not allowed to touch or feel any if the items in the store after I sanitised my hands before I entered the store like one should but everyone else in the store was allowed to touch and hold and check the item they were looking at and putting it back and taking another one but the item I wanted to buy I was not allowed to touch or open.

So then she was asked what happens if you buy a pair of shoes, If I tried it one or if someone tries it on then that means they are not allowed to sell that pair of shoes cause someone tried it on.

I mean where is the logic and I wasn't even asking to try it on I aws meerly opening the box and feeling the quality of the t-shirt such a pathetic excuse for a sales staff member.

One would think given the current economic times with business being bad and all companies trying to fight for business would tell their staff to have better customer service and retain customers instead of treating them this way.

STAY AWAY FROM THIS STORE ITS NOT WORTH SUPPORTING AND SPENDING YOUR HARD EARNED MONEY ONLY TO BE TREATED LIKE ****!!!

0
Replies (1)
Old Khaki
Old Khaki's reply16 Mar 2022, 10:35
Official
Hi Sheldon 

We pride ourselves with providing excellent service, we are disheartened to hear about your experience, please accept our sincerest apologies. 

We have escalated this matter to the store leader and area manager who will be in contact with you shortly within 24 – 48 working hours.


Kind regards 
Cape Union Mart Team