Oki refusing warranty

I bought a oki printer Ml3321 from glocell december 2016

The printer is still under warranty when i spoke to glocell they forwarded my query to advancenet

Lady name Ntombi from advancenet called and said that i was suposed to clean and service the printer and service is not covered in our warranty ,

I explained to her it is not the service that i am asking for the printer is giving problem oki should fix it nd she repeated same

It is over a week no help no positive feed back from oki this is rediculous They should not write with bold letters 3 Years on site warranty

If anyone buying oki please dont expect any warranty from them

This was my second printer from oki No more will opt for something better