Poor customer service

Made a layby last year in November, side by side Hisense . Payed the balance in beginning of January 2024 and waited for about a week with no response, I decided do follow-up, I went in store only to find out they don't have stock and the warehouse doesn't have stock, I contacted the online customer service was told to send and email of which I did. After another week I contacted the the Makhaza branch for the progress ,the guy who is dealing with online purchases said to me they still don't have stock. I asked how long must I wait he said he doesn't know, asked him the process to get my money back so that I can go buy the fridge elsewhere. He said he doesn't know because I didn't buy the fridge from them , If I have bought it from them he would know. I have never been soo disappointed with their service I'm so hurt. This means that I should just forget about the R17 999 I have paid and wait don't know for how long and they don't even update me .