I bought a lounge suite paid cash and suite didn't fit into my door so Ii asked for a refund Im waiting almost 2 weeks already for a refund

I bought a lounge suite paid cash and suite didn't fit into my door so Ii asked for a refund Im waiting almost 2 weeks already for a refund. The store told me they just do cash refunds and don't have the money to refund me. So I phoned costumer care still awaiting for my money