Payment not through

I bought a washing machine at your Cradock branch on 29/08/2025. I paid via eft. Apparently the payment did not went through and they could not trace the payment. The manager ask me to bring my documents and she emailed it through to their head office. I called them yesterday also but they are still not helping. I am struggling to get through to them while I am busy texting this message.Ok furniture head office can you please call me on ***. I don't have money to just play around with Your service is poor