Delayed delivery and misleading information

Delayed delivery & misleading information

Hi HelloPeter team,I’m writing about an order I placed with *OK Furniture Delft Mall* on *Wednesday, 26 November 2025*. I was told the items would be delivered the next day (Thursday 27 November 2025). When I said I couldn’t be home, they said they could deliver on Friday 28 November 2025

On Friday no delivery arrived. I sent someone with the delivery slip and was told the items were at the shop and I had to collect them myself because “delivery wasn’t paid” – even though I paid for delivery at the time of purchase. I had to drive back to the mall, only to be told that only one item (the stove) was in stock and the couches were out of stock, with a two‑week wait.

After waiting while a staff member checked the warehouse, they later said they could deliver the stove on Friday 28 November 2025 and the couches on *Saturday* the following day. I agreed. On Saturday I called to confirm, and they said there would be no delivery and no couches, and that I would have to wait two weeks. They promised to call me, but I’ve had to chase them repeatedly.

I feel misled and have wasted time and petrol. I would like

1. Immediate delivery of the couches 2. A refund of the delivery fee I paid.

Thanks,