DECEIVED; TIME WAISTED and MONEY

I had a very bad experience with this broker. They promised to support me every step of the way as a new learner trader. However, they allocated me an Account Manager who could not even assist me resolve basic minor technical issues. I would always have to contact customer care with agents who would take days before they get back to me. Untill the Account Manager was never available for me, I would call; send a direct email to her or chat online and wouod be promised that she will get back to me. But never did. Untill I decided to withdraw my money which I was told of the process that takes weeks...My complaint now was that they cannot take that long to send back my money after keeping it for a whole month and I need to use it. I have tried to ask for a Senior Manager to Lay a Complaint; but they always say, i will be contacted.

The sales agent **** to me and said is the Account Manager and would assist by trading on my behalf in the meantime I am still learning because I needed an income. When I finished depositing the money he then quickly said i will be assisted by my Account Manager which was a surprise to me because I thought he was the one. But promised that he will always assist me whenever I needed help. But surprisingly, when I started experiencing problems I tried to contact him a number of times but never responded to any of my emails. My money was kept there for nothing . Waisting my time which I would be using with other brokers taht are serious and genuine. I was supposed to be making profits by now. But my money is still stuck with them. I have been trying to ask for a senior person in the management but these agents keep on lying to me saying I will be contacted which never happens.