Fantastic Customer experience received from OSH and Scottfin Insurers

I had a bit of a 'different' experience with a new product of the OSH range which caused a bit of damage to an item that I own, which was rather strange as this was the first time experiencing this with this brand. I reported this to OHS and was contacted almost immediately by a lovely young Lady named Demi Swart who escalated my concern and got their insurer to contact me on the day. A claim was logged by Sarah Mbili from Scottfin Insurers and she was consistent in following through with my claim. Both Ladies were extremely professional, and my trust in the brand has been restored. Thank you for the fantastic Customer experience OSH and Scottfin!