JT
Juan-Marie Thirion

1 reviews | Active since Mar 2025

08 Mar 2025, 17:47

Oh my cake, what a disappointment!!

I am livid !

I ordered my boyfriends cake on February 25th. ( Delivery schedule for March 8 ) I called them on March 8th in the morning around 8 to confirm my order, and asked what time they would deliver. The lady that answered the phone was in no mood to talk to customers, she said that the delivery will be between 9:00-17:00. I did not receive any communication supporting that the cake order almost 2 weeks in advance would be delivered so late. When you ordered something a cake it’s for an occasion, thus a delivery time should be provided. The party started at 11:00. I accepted that it would possibly, and just my luck be delivered at 17:00, and went about my day. 17:00. Came, no communication, and no cake. I called both numbers on the website multiple times, and sent a whatsapp, but the business is closed, and my boyfriend is left on his special day without a cake. I cannot believe the false adverti*****t of this store. It truly looks fun! Amazing, and so worth the R316.00 delivery fee. To my defeat it is not. I want a full refund, and for no one to ever purchase anything from this place ever again. I made a mistake, one we will forever remember.

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Replies (1)
Oh My Cake!
Oh My Cake!'s reply11 Mar 2025, 12:06
Official
Hey Juan-Marie! Thanks so much for taking the time to reach out to us.

We are deeply sorry that you didn't receive your cake in the expected time frame - this is simply unacceptable and we completely understand how frustrating this must have been. Please rest assured that your feedback is taken seriously & will be discussed further with our team in order to improve and streamline our communication/delivery system.

Your details have been forwarded on to our team who will be in touch in due course.

Warm Regards,
Team OMC