Horrible Service and even worse communication from the business

We ordered a cake for my daughter’s 1st birthday. And on the day of delivery nobody was picking up the phone. Spent hours trying to contact anyone in the business and I got zero response. After finally reaching someone - who was very nonchalant about their lack of response, they confirmed that they would deliver the cake on that day at between 5 and 6pm. What use is that when the party was during the day?! On top of that, as recompense for their bad communication they offer my wife a slice of cake and a cup of coffee. We had to arrange to get another cake on the day. Something this business or the people we communicated with don’t even care about. Horrible service from this business. Would not recommend it at all.