YK
Yolanda K
1 reviews | Active since Sept 2019
25 Sept 2024, 16:45
FALSE ADVERTISING
I placed an order for a cake based on the images supp**** on the website. When cake was delivered it did not look 100% like the image - when I complaint they said it was due to the size of the cake and that only one figurine is included not 4 as per the image - this was not what i read on the website - only the cake layers and size of cake is explained on website - so please make sure you change your info on website - will I order again... i doubt. I have complaint on Monday about this situation - was told it is escalated to Management - But I have not had feedback.
Helpful (0)
Replies (1)0
Replies (1)Oh My Cake!'s replyOfficial
10 Oct 2024, 09:38Hey Louis. Thanks so much for much for your honest feedback!
We are sincerely apologetic about this - it's naturally disappointing when receiving a product that does not match expectation.
You are absolutely right about needing to disclose this within our product description. Please be assured this is something that we take seriously & will endeavor to fix.
Thanks so much.
Warm Regards,
The OMC team
We are sincerely apologetic about this - it's naturally disappointing when receiving a product that does not match expectation.
You are absolutely right about needing to disclose this within our product description. Please be assured this is something that we take seriously & will endeavor to fix.
Thanks so much.
Warm Regards,
The OMC team
Oh My Cake!'s reply10 Oct 2024, 09:38
Official
Hey Louis. Thanks so much for much for your honest feedback!
We are sincerely apologetic about this - it's naturally disappointing when receiving a product that does not match expectation.
You are absolutely right about needing to disclose this within our product description. Please be assured this is something that we take seriously & will endeavor to fix.
Thanks so much.
Warm Regards,
The OMC team
We are sincerely apologetic about this - it's naturally disappointing when receiving a product that does not match expectation.
You are absolutely right about needing to disclose this within our product description. Please be assured this is something that we take seriously & will endeavor to fix.
Thanks so much.
Warm Regards,
The OMC team
