JZ
Jeremy Z
1 reviews | Active since Oct 2016
14 Sept 2024, 10:48
Don't every order from here
Ordered macaroon tower. Paid for it. Was to told to collect on the Saturday. Drove (far) to shop to collect. Couldn't find order. Unhelpful/rude/unapologetic. Waited 30 minutes for manager to show to tell me doesn't have order. Money ******. Time wasted. Event ruined. Unacceptable.
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Replies (1)
Oh My Cake!'s replyOfficial
10 Oct 2024, 09:26Hey Jeremy. Hope your morning is off to a great start!
Thanks so much for getting in touch - apologies about the delayed response.
Just to follow up; since your initial reviews, we have reached out to you via your Google/Facebook messages and have subsequently been in contact.
Once again, we're so sorry for your experience & for the mistakes made.
We are working to learn from our errors & improve where we can possible.
Warm Regards,
The OMC team
Thanks so much for getting in touch - apologies about the delayed response.
Just to follow up; since your initial reviews, we have reached out to you via your Google/Facebook messages and have subsequently been in contact.
Once again, we're so sorry for your experience & for the mistakes made.
We are working to learn from our errors & improve where we can possible.
Warm Regards,
The OMC team
Best regards,
Oh My Cake!'s reply10 Oct 2024, 09:26
Official
Hey Jeremy. Hope your morning is off to a great start!
Thanks so much for getting in touch - apologies about the delayed response.
Just to follow up; since your initial reviews, we have reached out to you via your Google/Facebook messages and have subsequently been in contact.
Once again, we're so sorry for your experience & for the mistakes made.
We are working to learn from our errors & improve where we can possible.
Warm Regards,
The OMC team
Thanks so much for getting in touch - apologies about the delayed response.
Just to follow up; since your initial reviews, we have reached out to you via your Google/Facebook messages and have subsequently been in contact.
Once again, we're so sorry for your experience & for the mistakes made.
We are working to learn from our errors & improve where we can possible.
Warm Regards,
The OMC team
Best regards,