The stark difference between the efficiency of Tax Ombud's office and the incompetence of SARS

In stark contrast to the incompetence and zero service delivery and zero communication of SARS, the effectiveness of folks managing the Taxombud offices in Menlyn, Pretoria, must be complimented on their efficient ways. From first contact to keeping you up to date with the issue you placed before them until resolved is exemplary. In the 5 months that I attempted to get an issue (money refund) resolved with SARS, I came across 1 person that tried her very best to assist. The rest was a joke, never responding and when you cornered them with proof of their incompetence they just refuse to respond or take your call. Much like Vox Telecoms, no-one gets back to you and hide behind the incompetence of the call-centre staff that can barely speak... let alone assist you with an issue. With one exception of one gentleman that tried his best in the SARS call-centre that eventually admitted that the SARS system is not a tax payers friend and will purposely make your life a misery. (Turns out my issue was a deliberate manipulation by SARS) One's only manner in which to contact SARS is via the call centre... and there is where your nightmare starts! Access to folks doing the work is denied. The office of the Taxombud displays the efficiency required to make this country work. It seems the Taxombud office has real clout with SARS. The service and communication I received from Mr Obidient Chauke (acting manager of the Taxombud service centre) was exceptional from day one and my 5-month issue with SARS was resolved within a week. Thank you! Service is mostly about communication with your client. It is unfortunate that the leadership of SARS do not understand this.