The Office of the Master poor service and ********** activities

I have a big problem with the Office of the Master Marshall Street Johannesburg Where the Will is still not being attended to from 2015 When my mother Nelly Thembi Dlangalala I.D. *** passed away The so called guy at the Master's office by the name of Lucky at the 5th floor demanded to be paid and also a laywer was paid Nothing has been done till today