very bad service

<p>escalated a problem for my Samsung tv that was taken to ok for repairs since 28 march 2017 that I have not received back , I have gone there few times and I am being sent back an forward with different days to come .by CHRIS the manager WHO CLAIMS He has escalated the issue but nothing is being done, I am wasting my air time calling and my petrol going there , I went there on Friday as I was advised to come on Friday when I got there I spoke to Chris who then told me to come on Monday as someone somewhere did not reply , now I am suffering because of someone who is not doing their job , Chris was kind enough to ask the guy that created this whole mess to explain ,(lucky) was very rude yet again showing off how disrespectful he was to his boss and did not even explain what he did but how the manager was dealing with the issue, I recorded the conversation , as proof on my side so that I can take it further . as I feel that this is not taken as high priority , and they don’t care about their customer , and always passing the bug and no one wants to take action and sort out my query instead I am getting excuses and empty promises</p> <p>This Samsung issue is still on going . I was miscarried guided that I will get a brand new TV by Chris the manager of ok furniture , who said the reason was for the inconvenience that was caused , due to their lady rude staff . I went to ok furniture Southgate on Monday which Chris did not even want to show up to tell me what was happening , I used my air time to call him he told me how I was very rude , and how he was old doing me favours by taking over the query ,. I requested to speak to someone superior than him I spoke to a guy called NJABULO , who then promised me that he would sort my issue out I told him they had spoiled my birthday , he then said he would make sure I get it back same day , TV was still not delivered then I called the next day he claims he also never said that, I was promised to get my Tv today 17.may 17.nothing has happened since . I am very breakneck now I am being told lies from left to right by different people , I just called Njabulo and he said my brother will fetch the TV . 1 WHAT ABOUT HIS SAFETY>2 WHAT ABOUT ALL THE INCONVINIENCE CAUSED. 3THE MONEY IHAVE SPENT CALLING .4MY AIRTIME .5THE RUDENESS OFF THE SERVICE I HAVE RECEIVED . I AM TOTALLY IRITATED , I wonder if this is customer service , why should I be treated like junk, when I am a customer , is it because of my age or what ,? I am totally unhappy with OK as a whole now , really scoffers service. I am . cause now they telling me my Tv was fixed what are the chances that my TV is now going to give problems since it took this long to be fixed, and after how long will this happen ,, appalled by the customer service I have received .OK IS A TOTAL MOCKERY</p>