Off beats lack of customer service

I am really unhappy in Offbeat Holiday Club as a new member, but I am more disappointed in the poor level of customer service the consultants offer. I struggled with Offbeat's misunderstandings while attempting to register as a member in November of last year. Long story short, I submitted my form on December 20, 2022. When I called to make a reservation yesterday (20/04/2023), I was informed that my membership was inactive because my stop order had not yet activated. Imagine!! From 2022/12???!! I had been wronged, but the woman I spoke with had such a bad attitude and wasn't really interested in helping. Is there not even a way to make it so that I may pay and book? She promised to send it again request for my stop order, which wouldn't take effect until the end of May or beginning of June. Keep in mind that the vacation I had scheduled was for May 20, 2023. Given that I completed my duties, what should I do next? I received an email this morning, April 21, 2023, asking me to resend the stop order. My plans have now been derailed unjustifiably by Offbeat's lack of interest in helping customers and resolving issues. Many thanks:-).