Bad planning and no feedback

I have been to Octavia's many times over the past few years. I have referred people to go to them as I've always had a great time when there. This past weekend I booked a rasul treatment followed by a massage for my husband and I. We arrived on time and all systems were go for a relaxing day. First we were taken to the rasul chamber and were advised that after this we should go to the pool area as this is where the masseuse would collect us for our massages. We were at the pool area from 12h35 waiting... the hostess came around 12h44 to say that in a minute the ma will collect us.. so we continued to just sit and wait. By 13h00 still no one or acknowledgment of our waiting. Finally the hostess came back to tell us that the massage is actually only booked for 13h30. I find this ridiculous. Firstly why would I leave an hour gap between treatments and secondly why was I told that the massages were at 12h45. I had another appointment elsewhere after 14h00 so a 1 hour massage at 13h30 would not work for me. I told them to cancel the massage as this whole experience left a very bad taste in my mouth. I was promised that a manager would get back to me but to date still no feedback from manager. Terrible service and no customer care!