Pathetic Public relations / Services

Requested the process for "Change of bank details" as I am a Share holder and to date received no feedback correspondence. all social media platforms are for show purposes only and no communication what so ever. What is even more shocking is the Group Corporate Affairs Executive that operates on a senior level does not respond to messages, I sent an email to the administrator as directed with no response, hence comes with no surprise as the saying goes "The fish rots from the head" which is the case here. #Poor Leadership / Structure