Bad attitude from staff

Don't even know where to start! I tried making a booking for November and was asked to give in my details which I did. Was told that I will be called back but 5 hours later I tried calling the hotel back cause no one has bothered to call me back! Using my airtime and time really I did not expect to be asked the same questions and told that I will be called back. I tried telling o e of the guys who picked up that I'm unhappy with the system they using and he took things personally trying to defend himself even though I told him I'm not fighting you not laying a complaint to you my to the company and did not want to listen not assist me further! He later gave me a call telling me how rude I was and had no right to shout at him! I'm totally disappoint by the service and manner of professionalism I got! I'm still waiting for my call back! Bad service ad cause I've been to the hotel twice already but today was totally a bad bad service I got from the last time which has erased all the good memories I had. Memories that makes me want to book the place again but no thanks. I'm gatvol! Irritated!