rS
richard S

1 reviews | Active since Jan 2015

06 Dec 2016, 08:57

Underweight pilchard tins

<p>I have reported to Lucky Star that the total contents of their tins of pilchards in tomato sauce vary between 330g and 360g. This is on average at least 10% less than the weight stated on the tin of 400g.</p> <p> </p> <p>I have complained using their Customer Service line and their website.</p> <p> </p> <p>Other than one message left for me after hours on a Friday, Lucky Star have ignored my complaint.</p> <p> </p> <p>Recently, their complaints line has been out of order.</p>

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Replies (2)
rS
richard S's update07 Dec 2016, 21:25
Reviewer Update

Following the publication of my Hello Peter complaint, Lucky Star have contacted me and promised to investigate.

They have also presented me with some product, all of which seems to be the correct weight!

rS
richard S's update22 Jan 2017, 12:46
Reviewer Update

Haven't heard the result of the investigation yet.