HD
Hayley D
1 reviews | Active since May 2015
15 Jul 2015, 14:54
Alien like creature...not a pilchard
So this morning i get a message from my domestic worker with a photo of some insect, she asked me if i knew what it was. when i asked her where she found the insect she said she was making herself pilchards to eat and as she started eating she noticed that one of the \Pilchards"was not a pilchard. she said she was sick to her stomach. Now i am not sure where on earth or in what sea pilchards are caught"
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Lucky Star's replyOfficial
15 Jul 2015, 15:14Hello H@yley,
We are very sorry to hear about your very unpleasant experience.
We assure you this is not the norm. We pride ourselves on sourcing and producing only the best quality when it comes to our canned fish products.
In order to find out exactly what went wrong with this particular can, we will need to get the can code from you so that we can investigate this complaint thoroughly. The can code helps us to drill down to which factory produced the product, which boat the fish was caught on, on which day and time.
Our customer care representative will call you shortly to get the necessary information.
Please accept our sincerest apologies for this experience.
We are very sorry to hear about your very unpleasant experience.
We assure you this is not the norm. We pride ourselves on sourcing and producing only the best quality when it comes to our canned fish products.
In order to find out exactly what went wrong with this particular can, we will need to get the can code from you so that we can investigate this complaint thoroughly. The can code helps us to drill down to which factory produced the product, which boat the fish was caught on, on which day and time.
Our customer care representative will call you shortly to get the necessary information.
Please accept our sincerest apologies for this experience.
Lucky Star's reply15 Jul 2015, 15:14
Official
Hello H@yley,
We are very sorry to hear about your very unpleasant experience.
We assure you this is not the norm. We pride ourselves on sourcing and producing only the best quality when it comes to our canned fish products.
In order to find out exactly what went wrong with this particular can, we will need to get the can code from you so that we can investigate this complaint thoroughly. The can code helps us to drill down to which factory produced the product, which boat the fish was caught on, on which day and time.
Our customer care representative will call you shortly to get the necessary information.
Please accept our sincerest apologies for this experience.
We are very sorry to hear about your very unpleasant experience.
We assure you this is not the norm. We pride ourselves on sourcing and producing only the best quality when it comes to our canned fish products.
In order to find out exactly what went wrong with this particular can, we will need to get the can code from you so that we can investigate this complaint thoroughly. The can code helps us to drill down to which factory produced the product, which boat the fish was caught on, on which day and time.
Our customer care representative will call you shortly to get the necessary information.
Please accept our sincerest apologies for this experience.