YOUR SERVICE SUCKS!!!!

<p>On 31-07-2016 my family and I decided to take a drive to Herm**** from Cape Town. Herm**** is renounced for their fresh and succulent seafood. On arrival we stopped at the local fisheries, but felt that we wanted more than what was on offer. We decided to head up to the waterfront and settled on Ocean Basket.</p> <p>On arrival the host was not very welcoming. She did not greet us, and moved into the restaurant as if to bar us from entering. She did not say a word and we proceeded to enter and was greeted by Gcobani. I advised him that we were a party of 13, and if they are able to accommodate us. He quickly set about trying to find tables to link together to seat us. </p> <p>He was not very helpful where that was concerned as he wanted to link tables that patrons were using. The more we advised him that there are people seated at the table, the more he was trying to remove their belongings. Now first off, if I was to return to my table and I have been moved somewhere else without being asked, I would be extremely irate. I told him that we would share 4 tables and that he can seat as separately (kids on one side and adults on the other). </p> <p>When it came time for us to order, he mentioned that they were out of stock with some seafood items and they might be able to substitute them with different ones. I was disappointed, but ordered anyway. I ordered our soft drinks and requested that he place tomotoe sauce on the kids table. He did this, but then the tomotoe sauce was removed by another waiter without even asking us whether she can and placed on a party of white patrons table. She did this without even consulting with either of the adults, and did not even replace this on their table. </p> <p>Throughout our meal I tried to call our waiter, but was ignored. Finally when I did get his attention I asked him where the sauce for the kids table was. He brought it and did not even apologise that his colleague had removed it. </p> <p>When our food arrived it was cold and tasteless and I did not enjoy it at all. The platters that they presented was not up to the Standards that I am used to from Ocean Basket. I hardly ate anything, and told my husband that I just wanted to get out of there.</p> <p>I watched how the waiters fell over their feet for any white patron who entered Ocean Basket, but we were ignored and left to our own devices. </p> <p>We called the waiter and asked him to bring the bill. Before we ordered our meal we advised him that we want two separate bills. However, he brought us one bill and two calculators and advised us that we can calculate how much each of us owe. I was taken aback by this and asked to speak to the manager. </p> <p>We watched him walk to the manager and saw him wave him away, as if we were not important. Then it came down to the 10 percent Service charge. I am already paying for the food in your establishment, then I am being forced to pay a 10 percent service charge and I must tip the waiter! Are you out of your mind? Why can't I have the choice of how much I want to pay the waiter? If he gave bad service, then his tip will be bad.....however, if the service was EXCELLENT......he would receive compensation for that. You employ these waiters, why do we need to pay their salaries? </p> <p>Anyway, I paid the bill and just wanted to get out of there as we were being treated with disrespect. As we were leaving I told the manager that I did not enjoy myself, his answer.......Thank you for coming and leaving!</p> <p>Sir, I will definitely not be visiting your establishment again. You are rude and have no respect for any other person except yourself. </p> <p>Good luck with your attitude, it WILL come back to bite you. </p>