Worst worst service ever !!!!

We went for lunch at Ocean basket Menlyn shopping centre as we normally do 2-3 times a week. We waited at the door for about 5 or more minutes to be “checked” in and our temperatures taken but there we just no one to assist as so we did all our selfs and met a waiter on the way in. They weren’t so busy and we took seat close to the childrens play area. After 10 minutes of waiting for a waiter I called another table’s waiter to be assisted. 7 minutes later our worthless waiter finally blessed us with his presence but had a really bad attitude his name on the slip only reflects as Mike 1 surname 4 or Mc:MC4 .We placed our drinks order and then waited another 10minutes for our drinks. In the meantime my partner went to the mens toilet and came back very disgusted as there were human excrement smeared on the toilet seats and were very dirty. On his way back he asked for a manager... eventually we had to phone the front desk to ask for a waiter again as our glasses were empty and no one have been around to take our order for food. The waiters attitude were even worse when he eventually got to our table and he was talking to the table next to us saying that we had the audacity to call the front desk we should know our place and wait till he can attend to us. He then proceeded back to move chairs and tables around as a little girl was playing with it before he reluctantly got to our table... we placed our orders calamari and chips as well as sticky rice mussel and prawn. Yet our glasses were empty and my partner had to walk around to find the waiter where he stood chatting to a lady friend with no regards to attending to his tables in which my partner again asked to see a manager. The food arrived and we started eating. On my second bite of my sticky rice I start to choke and coughed out a fish bone ( note that the order have no ***** seafood/fish). Once again we requested to see a manager but not any manager nor even the waiter were nowhere to be found. I took out more than 6 fish bones while going through the food and took photos. I will gladly supply it. When the waiter eventually got called by other people yo our table I told and showed him the fish bones in a supposes to be boneless dish. He just said nothing like really nothing... when I asked him isn’t he going to say anything? He rep**** that so I can pay and leave???!!!! How the hell?! We paid and then he asked what about the 10% tip in which I almost choked again after the attitude aswell as worst service plus almost choking to death he wanted a tip. On the way out I walked past the kitchen and spotted someone that looked like a manager and explained to him the horrible service we experienced and after 3 times calling a manager we were just ignored. We walked out and one of the assistant managers run to apologise as he recognised us by eating there 2-3 times a week. Clearly Ocean basket Menlyn don’t value our mere 2-3times a week there... Nor the fact that I could have died on their premises choking on fish bones that’s not supose to be in the meal. Avoid OB Menlyn people