Worst Service ever and BAD Food

Went 2 V&A Waterfront,Cape Town on Xmas day,2 spend time with family which we only get 2 do 3 times a year 2gether owing 2 a demanding business.Can u imagine hw excited a 9 year old kid is,lookin forward 2 a day with he's parents?The service at Ocean Basket(OB) V&A Waterfront,left that poor kid in tears,really.(Go view the recording for the 25 December 2017 between 5.30pm and 6.30pm,next to kitchen area-for OB customer services).

Placed our order 10 minutes after being seated,the drinks order as well as food order. The drinks arrived 15 minutes after the order being placed. The food didn't arrive after I complained to the waiter twice, him telling me that he was going to find out what was happening and never got back to me. 25 minutes after we received the drinks, we got up to leave, since the food was not there yet.The manager came forward and promised the food will be with us within 5 minutes.It arrived while he was standing there. The food was not hot, can u believe it. The chips tasted stale, the calarami salty and don't let me start about the fish. My wife returned her food and we had to pay for my meal and my sons meal, which we didn't eat. Took it home in a doggy bag. Not even the cat wanted to eat it, I kid u not. Don't know if it was because it was in a doggy bag that the cat didn't want to eat it or if the food was so bad.

My son and I frequented OB on several occassions this month, thrice at N1 City, twice at Blouberg and once at Table Bay Mall. Never did we have such a bad experience. I sent a message to OB customer service as did my wife. Both of us got a reply 2 days later. Both email messages we received back from OB were exactly the same, word for word, just our names on the message was changed. My wife used her ****en surname, so our surnames were different, which leads us to believe that OB has a standard response template they send to all complaining clients. There is no individual attention given to the same complaint. Very unprofessional and pathetic.