Worst service ever

<p>Good Day</p> <p>I visited your restaurant in Mellville, Main Road yesterday for the first time and I have to say that the service was absolutely terrible. The waitress whose name I don't know as she didn't even introduce herself, is definitely in need of some basic customer service training. No smile, disrespectful attitude, didn't even come and check whether everything was in order after bringing our order, didn't ask if we wanted another round of drinks or remove our plates, we had to ask another waitress to assist us and yet she was lounging right across from our table! What I found even more upsetting was the lack of ownership from the manager when I approached him and informed him of the negative experience that we had. Instead of an apology, I was simply told that the waitress was apparently new and that he's been in the business for 16 years and he can't please everyone. All the while the waitress is standing beside me and doesn't even say anything, instead she goes to my table where my colleague is seated to remove the remaining things and with the same disrespecting attitude says" haibo some people"! This response is exactly why substandard service will continue to be at the order of the day as management is not equipped to handle complaints or ensure that the basics is in place. I have been a customer of Ocean Basket for years and I must say this is not what I expect when paying R400 for a dinner for 2. I would suggest that they liaise with the management of your restaurant in Tygervalley Centre, Cape Town if they want to know what service truly is. Upon discussing our experience with some of my colleagues, I was informed that almost all of those who have visited that branch has had negative experiences as well. Please intervene before further damage is done to a brand and restaurant which I used to consider a favorite.</p> <p>Regards</p> <p>U Andrews</p>