Worst Ocean Basket Ever

I visited the Kenilworth Ocean Basket on Sunday 8 August 2021. I was served extremely hard rice , which is really serious to me as this can cause health issues , food poisoning etc especially considering I breastfeed. I called the manager Chantel and after having tasted the rice in the kitchen she agreed the rice was hard. Due to covid we don't like sending food back to the kitchen, we ate the rice before making sure the rice was hard, however under no circumstances can hard rice be served to customers.

The second issue was the Salad, we were served salad with Oil in it as the waiter or kitchen FORGOT to shake the dressing. We also asked for the dressing on the side to which oil was served, spoiling all our taste. Again Chantel went to see this to find the waiter did not shake the dressing. Please see images.

Chantel did try and resolve this and assist us but the ratios in the dressing were off , tasted funny.

The rolls at the start were hard, not even warmed.

This was the worst Ocean Basket we have being to with the worst Ocean Basket standards spoiling the franchise name...

Chantel discounted the bill but this is completely unacceptable standards of food...

Please contact me to urgently discuss this complaint on ***.