VERY EXPENSIVE MEAL

I visited Ocean Basket in Jefferys Bay on the second of August 2022,I paid with my capitec card once we were done eating, the first time I swiped my card the waiter told me that it had declined,I then showed her that the money had gone off my account so how could it have declined.She then said to me that the machine is offline and this happens alot so I mustn't worry the money will come back into my account again.She then made me swipe for the second time and the money went off my account for the second time.We left and I waited about a half an hour and then saw that the money did not come back into my account,I phoned my bank and explained to them what had happened they then put the money back into my account from the first swipe that I did.Then yesterday 11 August 2022 I got an sms on my phone of a purchase that went off from Ocean basket again for the same amount that we had eaten for on the 2nd of August.So I had paid for my meal that I had eaten on the 2nd of August 3 times.I phoned my bank and they could not assist me to bring the money back and told me that I need to contact Ocean Basket to get my money back.I phoned them and spoke to the manager there,he said to me that this could not be possible and that the problem must be on my side by my bank.I then told him that I had just got off the phone with my bank and that they had advised me that the money had cleared from my account twice that they can see so the problem is on Ocean Baskets side.I also proceeded to tell him that I would take the matter further and only then did he say sorry sorry I should just give him time he will contact the accounts department and get back to me.He gave me the lady in the accounts departments number and said I should send her my bank statements to show that the purchase went off more than once,I did this immediately and the lady said she would get back to me.I had heard nothing further so I sent the lady in the accounts department a message this morning to find out when I can expect feedback as this was not a small amount that was taken from my account and that I needed my money back,she just read the message and did not reply.I then decided to contact the store again and spoke to the same manager again,he then said he will contact this lady and get back to me immediately. I am still waiting for feedback as no one has gotten back to me.I am highly disappointed in this Ocean Basket they are quick to take your money but when they must give your money back they have no interest in doing so quickly.I will never eat there again.