RS
Raedene S

1 reviews | Active since Jul 2015

01 Jun 2016, 15:53

very disappointed

<p>good day, </p> <p>I am a person who hates to complain as i also work in retail and some people are very petty however, today I feel </p> <p>the need to bring this to your attention. today is my moms birthday, a very special day for us, we went to emperors palace to take her for a nice lunch, she chose ocean basket. We went in, ordered our food, ordered sushi ( prawn tempura), fish&chips, village salad and prawn&mussel combo, sangria etc. the prawn tempura had prawn tails in it with no prawn whatsoever, the salad was soggy, the prawns were so small,I called the waiter to please call the manager (Greg) whom i showed the prawn tails too, he just stared at me not saying a word, nodded, walked away and then laughed with the waiter! also.. my sister( had the prawns and mussels is now vomiting and has diarhhoea, dont think the food was good)i feel this is really not acceptable and it unfortunately did not make my moms day special! I did tell the waiter when we sat down it was my moms birthday and they also did nothing for her!! we will never go back to ocean basket emperors, i would like feedback on this!!! At the same time would like to compliment oakfields ocean basket on there amazing food and service, we are sorry we didnt go there in the first place! </p>

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