V&A Waterfront Ocean Basket's Service and management is Pathetic and I am sick of recurring POOR SOUTH AFRICAN SERVICE! THIS IS WHY WE CANNOT MOVE FORWARD!

This evening on the 27th of December 2017, just after 6pm, my family and I (7 adults, 1 todler) arrived at the Waterfront to have supper at Ocean Basket (Me being 8 months pregnant and starving)...

...I gave my name to the Manager: Gordon and he made a note of how many people we were, due to the long queue, my brother, wife, husband, nephew and I decided to take a tiresome walk to clicks to get a few necessities to **** some waiting time, leaving my sister and niece in the queue. They were seated close to an hour after queuing.

After being impatiently asked to order, my sister encouraged us to rush to the restaurant in order to be put under less pressure to order and out of courteousy, she ordered a Sushi starter and Daquiri in order for the waitor to chill and to accomodate for the time it would take for me being so far in my pregnancy, to get from clicks to ocean basket.

When we arrived we ordered almost immediately. They gave us 7 small rolls for 8people ( our todler eats too), I asked for another roll and was told by the waitor it would cost me R10! I then accepted that I would just have to wait for my order (I was tired and famished!).

Our order: X1 fish and prawns with chips X1 mussels and prawns with chips X1 platter for 1 with chips X3 platter for 1 half chips half rice X1 fish and calamari half chips half rice (cajun grilled fish, fried calamari) X1 extra butter sauce (specified to be put in a bowl!) for the fish and calamari meal X1 butternut spinach veg

AFTER A WHOLE HOUR OF PATIENTLY WAITING... WE ASKED OUR WAITOR TO PLEASE CHECK ON OUR MEAL AS ALTHOUGH IT WAS FULL, AN HOUR IS MORE THAN ENOUGH TO PREPARE OUR FOOD!

He then returned with supporting waitrons to help serve our large order... he served us:

X1 COLD fish and prawns with chips X1 COLD mussels and prawns WITH HALF RICE AND 7 CHIPS! X1 PLATTER FOR 1 WITH COLD CHIPS X3 PLATTER FOR 1, ALL WITH COLD FISH AND COLD CHIPS, WITH THE EXTRA REQUESTED SAUCE ON 1 OF THE COLD FISH IN 1 OF THE PLATTERS THAT ALREADY HAD SAUCE UNDERNEATH THE FISH! X1 GRILLED FISH WITH GRILLED CALAMARI! NOT FRIED! NO EXTRA SEPERATE SAUCE!

I asked to speak with the Manager who promised to bring us CHILLI, GARLIC AND TARTAR SAUCE WITH OUR MEAL BUT DIDN'T! and i explained how cold most of the food was after having waited for a ridiculous time, he offered to reheat but everyone was too hungry at this point AND WE FEARED THE TIME IT WOULD TAKE SO WE JUST HAD TO ACCEPT THE ****TY FOOD!

I CANNOT STOMACH grilled calamari and refused to eat it! Refused for them to RECTIFY MY ORDER BECAUSE I DID NOT WANT TO WAIT A SECOND LONGER!!!! THE MANAGER: GORDON SARCASTICALLY TELLS ME: "OH THEN YOU JUST GONNA GO HUNGRY?!"... I Furiously IM MY GOD GIVEN AND CONSUMER RIGHT REJECTED THIS MEAL, SENT IT BACK WITH THIS STROPPY AND UNPROFESSIONAL MANAGER, WHO HAS NO COURTEOUSY OR PEOPLE S****S BONE IN HIS BODY! I GOT UP AND DEMANDED THEY REMOVE MY MEAL FROM THE BILL, THE WAITOR AT THIS POINT CAME STROLLING WITH MY HOT VEG (BUTTERNUT AND SPINACH), AND I ALMOST SCREAMED AT HIM TO TAKE THAT BACK TOO AND TO REMOVE IT FROM THE BILL ALTOGETHER!.

I HASTILY AND BEYOND HUNGRILY MADE MY WAY TO MAC DONALDS WHERE I WAITED 5MINUTES FOR MY EXACT ORDER! WHICH I THOROUGLY ENJOYED.

I MET UP WITH MY FAMILY WHO HEAVY HEARTEDLY AND DISSATISFYINGLY FINISHED THEIR MEALS AFTERWARD. THEY INFORMED ME THAT NO1 APOLOGISED TO THEM, AND THAT THEY WERE TREATED WITH ABSOLUTELY NO COURTEOUSY AND WE ALL PROMISED WE WOULD NEVER RETURN, EVER AGAIN. THIS EXPERIENCE HAS PUT ME OFF FROM THE BRAND ALTOGETHER!

IT IS ENOUGH THAT AS A CONSUMER, WE HAVE HAD TO ACCEPT THE ESCALATED PRICES WITH THE REDUCED PORTION SIZES, BUT THIS IS SOMETHING WE DO NOT HAVE TO ACCEPT.

OUR BILL AMOUNTED TO (WITH MY MEALS EXCLUDED AS I DEMANDED BEFORE I STORMED OUT OF THE RESTAURANT), TO R1084!!!!!

Authorised numbers: 771292 and 371301 and Trace numbers: 107366 and 107367 was the transaction details of the 2 payments for this order.

I am absolutely mortified and disgusted in the way this matter was handled and I am disappointed in both the food and the service recieved. Ocean Basket V&A is AN A-CLASS DISGRACE TO THE BRAND AND ALL OTHER STORES IN OUR PROVINCE!

I will never forget this, and I hope that those of you at head office, and that you as a franchise distributor deal with this accordingly!

Thank you.

Regards, Nasreen Razak.