Unprofessional untrained managers
If you looking to go to ocean basket Brooklyn on a winter night plz kindly everyone be aware u might freeze to death as they have no gas for heaters the 2 heaters are only for show, mind u other restaurants have heaters apparently the manager moses says they dont have gas coz the mall supplies them and they didnt supply enough so when i asked how come the other restaurants have? And i even told him i would contact the mall to confirm than quickly He says "hey I didnt say the mall supplies it and that im lying," with a arrogant tone that's when my husband really got upset and i even told them that we came for a family outing and that we came to have a good meal and desserts which was disappointing to have horrible service and food and have to leave our meal half way that we paid R571. (Brooklyn mall please keep in mind ocean basket manager moses tried to blame it on the mall.) If u expect to have those delicious rolls that they USEDTO make its a no more there give u flat rolls, If u order passion fruit and lemonade they give u a lemonade that tastes like water. If u expect to get the service where the manager always comes atleast once to your table to ask if everything is OK than Moses and Fanta who we were told that are mangers won't do that. Before we spoke to moses we tried to speak to Fanta and ask how can a restaurant like Ocean Basket not have gas for heaters on a Friday night and if u telling its finished than it means u don't even keep a spare? He says it's not his job to do that. I guess they wanted to go home and the best way to get the customers out is off the heaters and make them freeze and say we out of gas. We wasted our money that we worked hard for. It's wasn't worth a cent.
I think for the experience we had if Ocean basket is a reputed company they would reimburse us the money And teach the mangers to give quality service and Apologise when they are wrong and not argue with customers.
Only fair if we get a reimbur*****t and a call from the arrogant managers with an apology. ***