Terrible Service

Great promotion pathetic service from ocean basket newcastle branch!!!! Unhappy with the management and staff from the branch It was a family outing as we attended on a Sunday afternoon for a late lunch only to be told there is no prawns / mussels/ calamari as the manager informed us they will be outsourcing the products from local supermarkets i was asked to wait as it wont be long sadly after waiting very long nearly a hour and believing empty promises we got served low quality food not up to the standard of what i know it to be the portions was smaller then it supposed to be the savoury rice was hard and the stale prawns was of a very small size the mussels were old and stale no freshness absolute disaster yet the manager states we doing the best we can and the rice portions was smaller not even a quarter s**** of rice …basically the manager should of put up a notice and informed us at the door of the situation as i had my sister in law who is a quadriplegic wheel chair bound also waiting for the order like how are customers supposed to be assisted when nothing was in order poor service leads to customers not returning again With the small portions sizes i had to order double of the same as it was clear to see the kitchen was trying to stretch the little bit they had to serve everyone. !!!! My bill was R1620 for my order but i was ****** due to the shortages and didn't get what i paid for I’m very upset about the service as ocean basket has a reputation to uphold i called in the branch to express my dissatisfaction and speak to the manager but i was told he's not available in a meeting i would receive a call by the afternoon till to date I've heard nothing from the branch… all my time and money wasted i deserve to be compensated because it was a horrific appalling experience !!!