Systemic decline of quality and service

We tried Ocean Basket Montecasino again using a voucher from a previous complaint, and the experience was even worse. A ****roach was found in my pregnant sister-in-law’s drink, our starters were cold and undercooked, both mains had to be sent back, and my daughter’s chips were stale and reheated. Service was poor despite the restaurant being empty. The manager blamed the ****roach on getting ice from next door, which raised even more concerns. Seems the decline of quality and service is systemic. Absolutely unacceptable – we won’t return.