Service and Product Quality Feedback – Ocean Basket Clearwater

I had a disappointing experience at Ocean Basket Clearwater recently. I ordered the Rock Shrimp Tempura sushi (8pcs x2), but the portion size and quality were far below the standard I’ve experienced at other Ocean Basket branches.

When I contacted the store and returned in person (after driving back to the restaurant), the issue was met with excuses rather than accountability or proper service recovery. While the sushi was remade, the lack of concern and consistency was disappointing.

I’ve always enjoyed Ocean Basket at other locations, which is why this experience stood out. I hope head office can address consistency in both food quality and customer service across branches.