Rude Manageress

<p>On Thursday the 25 August I went to have a meal at the Garden Route Mall Ocean Basket. For some unknown reason after there was a revamp the toilets where no longer there/available for customers to use. The waiter said I needed to use the Mall toilets.</p> <p>I have been going to the Ocean Basket since it opened and even though the food has had it's ups and downs I've always returned as I enjoyed the service. Scene as the Mall toilets where rather out of the way, I wanted to let the Manager know the inconvenience it causes.</p> <p>Well, I was met by a very young and angry woman, Nazlee Payne... whom DID NOT mix her words when she told me that there haven't been toilets for two years and I was welcome to go to the Spur if I didn't like it. (Keep in mind I stated that Spur had toilets).<br /> <br />I told her that the way she handles a customer's complaint was unacceptable and that she could of rather apologised for the inconvenience and given an explanation... then in a very abrasive manner she said, "'Well I'm sorry!''</p> <p>However it was too late for that now.</p> <p>I then said that I was going to Spur because NEVER in my life have I been so badly spoken to as a customer and that I would like her name as I planned to bring this matter to her Head Office. After she gladly wrote her name down for me, Nazlee sarcastically told me to enjoy my evening before closing the door on me.</p> <p><br />This experience was so socking to me that I have decided not to ever return to Ocean Basket... not only because of the discussing service and manner in which customers are dealt with but also because the food is not where it used to be... seriously, you cannot afford to have bad staff and not up to standard food.</p> <p> </p> <p>Let it be known that you have lost a loyal customer because of one individual, Nazlee.</p> <p> </p>