PH
Pascal H

1 reviews | Active since Feb 2022

27 Sept 2022, 18:37

Refused service just because I have a dog outside seating

After around the 10th time dinning at Ocean Basket Glen Marais we were rejected service due to having a small dog at my side. This is outside seating. If inside I could understand but as far as I’m concerned I’m seated outside with smokers. And to top it off while the manager (Mr Western - so he’s called) is rejecting to serve us another human is walking his dog through the outside seating area, in between the tables and interacting with people seated at a table opposite us. I understand the ‘rules’ but I don’t tolerate double standards. We have frequented this restaurant many times and never had trouble. This is because this is the only time Mr Western was actually on the floor. So that being said, I will never return to Ocean Basket ANYWHERE. These franchises offer nothing unique and special anyway. I would feel better if the manager didn’t treat me like I’ve done something wrong, my dog is better trained than a child sitting across me!

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