Redemption, Thank you Ocean Basket.

I recently had a bad experience when ordering food from Ocean Basket and as such lodged a complaint through a review on their website. Someone from Head Office called me to investigate the matter and went directly to the branch in question to see who was on duty that day and what the circumstances were. She called me back with the feedback and advised that the manager from the branch would be in touch. Lo and behold I received the call and an offer of a free meal in order to redeem themselves with the same order as it should have been in the first place. No empty apologies and an effort to ensure that their customer was eventually satisfied. I take my hat off to you because it is so easy to let it slide these days and it takes a winner to make up for human error, thank you.