RAW FOOD

I ordered platter for 2 with fried calamari, I came with grilled calamari, and advised the waiter who took it back and they fired it. I get home the mussels, prawn are raw,,,eeeggg raw. (I was lucky that at least the calamari was not raw as it was grilled and then fried) I called the branch and spoke to Freddy who unfortunately told me they don't deliver in my area, when I queried that he then changed and said no driver was available at that time and if I can bring the food they will exchange,...although I was hungry I was not going to drive at 20:00 for 20 minutes,.so I called them today, 1st thing he told me that they don't do deliveries at all??? seriously?? next I was told that they cannot come to my house and collect the old platter and that I should drive and bring it back...wow...interesting these days how you become a client and as service provider at the same time.....its as though \once they have your money in their bag