R145 Apparently Wasn’t Worth Ocean Basket’s Customer Service

Ocean Basket has officially taught me that R145 is apparently too small an amount to deserve decent customer service.

What should have been a simple issue turned into me being passed from pillar to post, sitting on hold, making repeated calls, chasing people who promised to call me back, and basically having to fight to be heard over a R145 platter that I had paid for but did not receive.

The irony is that I had to become absolutely furious before anyone seemed interested in taking responsibility. Eventually I received a generic apology and was told the matter would be investigated — but the fact that it took THIS much effort from me to get basic accountability is honestly embarrassing.

Ocean Basket, your food may be seafood, but your customer service is giving bottom feeder, especially the headquarters!

I didn’t need a miracle. I needed my order, an explanation, and basic respect. Instead, I got excuses, unanswered calls, transfers and promises to “call me back.” Talk about a bunch of ****s!

For R145, I expected a platter. Apparently what I ordered was a full-time job in customer service escalation, which could use an upgrade!

Absolutely distasteful experience and I will never ever recommend nor buy from you again!. 🚮🤢