Putting the customer first

I live in Marble Hall, 120km from Bela Bela. We decided last night to go to Modimolle for Sushi. Phoning the branch we were told they close at 9 PM. Arriving in Modimille after a 100km drive we found it was closed. Seems the telephone number listed for Modimolle on Google was for Ocean Basker Bela Bela. So we drove the further 20km to Bela Bela and arrived at 8 PM. The Ocean Basket had closed early to be cleaned and decorated for their birthday celebration. Seems the trainee that told us they close at 9 PM had not checked with the manager. The manager listened to our story and agreed to let us inside for our sushi. Staff were already cleaning but he quickly organised that our sushi be made. It arrived at our table promptly, very neatly and beautifully arranged. And it was delicious!! The manager as well as the waitress checked regularly to see if everything was satisfactory, which it was. The manager apologised for any inconvenience. We truly enjoyed our meal and their good attitude. We know it was a special favour. Thank You Ocean Basket Bela Bela!!