Poor service. Not fit to manage a store

Dear Sir/Madam.On Thursday the 9Aug 2018 i had taken my mum wife and sisters for womens day supper at galleria branch. The que was long more than 20 patrons so walk in and requested for the manager. He happened to walk by hastily without giving me attention. I caught up with him at the entrance where he was delivering a take away meal. I inquired when will we be seated as there was plenty of empty tables but a long que. Manager named Casper, told me he has problem in the kitchen and wait in the que.I told to get us seated while he attends to his problem but he was arrgroant and did not want me telling him what to do. Other seated patrons mentioned to me that they were waiting for more than an hour with no service. I immediately shared that information with everyone in the line waiting to be seated. Only 1 couple choose to stay but the other 18 possible patrons left with me. Casper was also rude to another female who inquired if it would faster if she ordered a take away or sit in. He responded by telling her to just wait in the que. She rep**** by telling him that he did not answer her question. She also left upset and advised everyone to leave the que. I eat out often and always supported ocean basket for the quick friendly service.But due to Caspers pathetic service for a manager i will support other franchise's. I am planning to share my experience on social media and find out how many other females were let down on womens day by ocean basket. I will share the comments of Caspers pathetic service and behaviour for a manager. Why was the manger delivering take away meals when sit in patrons are queuing up. Why did he not do his job and manage the situation. What right did he have to spoil women days for the women in my family. Promise never to support ocean basket and will share my bad experiences with all friends and family members and work colleagues. i had taken a picture of Casper as proof should you request.