Poor service at Knysna Ocean Basket

Ocean Basket in the Knysna waterfront: we are great *****s of this franchise but unfortunately this branch was no good last week. Firstly, the buns were not ready until 13:00 which meant we had to drink our wine on empty stomachs and were forced to order a starter. The waiter was professional but due to the poor service and attitude of the manageress we did not give our usual 10% tip. Then my husband ordered the three-ways calamari at R158. He got a very small portion of calamari as in Cape town the plate is filled with the 3 different types. The food was cold. The cutlery was still dirty. They dumped a second portion of calamari in his plate after he complained. The feta cheese portion on the salad was old and stank. When my husband complained in a courteous manner the manageress stood there smirking and uninterested. We usually when on leave in that area visit ocean basket 2 or 3 times - well not this time. With the economy as poor as it is and many people are losing their jobs one would expect businesses to go the extra mile for customer care.