Poor service

Complaint Regarding Poor Service at Ocean Basket Carnival Mall

Dear Ocean Basket Management,

I am writing to express my deep dissatisfaction with the service I received during my recent visit to your Carnival Mall branch.

Today, I was served by a waiter named Themba, whose name I had to find out through one of his colleagues, as he was not wearing a name tag. From the moment we were seated, his attitude was dismissive and unprofessional. He never offered us serviettes or wipes, which are standard with any meal, and throughout our dining experience, he did not check on us even once to see if we were satisfied or needed anything further.

The worst part of the experience occurred after we paid the bill — instead of thanking us or at least acknowledging our presence, he simply threw the slip onto the table and walked away without a word. This kind of rude and disrespectful behavior is completely unacceptable, especially in a hospitality environment.

I frequent Ocean Basket because of the generally high standard of service and food, but this experience left me disappointed and unlikely to return to that particular branch unless I am assured that this matter has been addressed appropriately.

I hope you will take this complaint seriously and provide proper training or disciplinary action where necessary